The term CAHPS refers to standardized survey that asks you as a consumer and patient
to evaluate the interpersonal aspects of health care. Health plans across the United
States use CAHPS to monitor how well you are satisfied with the care and service
you receive from your health plan and from your healthcare provider.
This survey is completed annually. We hope that if you receive a survey you will
participate and answer honestly. By reviewing this information and making the necessary
improvements we are striving to be the best health plan in Indiana!
|
Our Rates |
 |
|
|
|
Measure/Data Element (with NCQA reported rate adjusted) |
2010 RATES
|
|
|
|
Effectiveness of Care: Prevention and Screening |
|
|
Adult BMI |
37.12% |
|
Weight Assessment and Counseling for Nutrition and Physical Activity for Children/Adolescents |
|
|
BMI percentile |
17.17% |
|
Counseling for Nutrition |
42.47% |
|
Counseling for Physical Activity |
34.44% |
|
Childhood Immunization Status (cis) |
|
|
Combination #2 |
71.91% |
|
Immunization for Adolescents |
|
|
Menungococcal |
48.80% |
|
Tdap/Td |
51.47% |
|
Combination #1 |
42.96% |
|
Breast Cancer Screening (bcs) |
|
|
Total |
73.06% |
|
Cervical Cancer Screening (ccs) |
79.57% |
|
Colorectal Cancer Screening (col) |
63.39% |
|
Chlamydia Screening in Women (chl) |
|
|
Total |
45.10% |
|
Effectiveness of Care: Respiratory Conditions |
|
|
Appropriate Testing for Children with Pharyngitis (cwp) |
74.12% |
|
Appropriate Treatment for Children With URI (uri) |
86.47% |
|
*Avoidance of Antibiotic Treatment in Adults with Acute Bronchitis (aab) |
84.91% |
|
Use of Spirometry Testing in the Assessment and Diagnosis of COPD (spr) |
44.13% |
|
Use of Appropriate Medications for People With Asthma (asm) |
|
|
Total |
94.02% |
|
Effectiveness of Care: Cardiovascular |
|
|
Cholesterol Management for Patients With Cardiovascular Conditions (cmc) |
|
|
LDL-C Screening Performed |
93.08% |
|
LDL-C Control (<100 mg/dL) |
55.36% |
|
Controlling High Blood Pressure (cbp) |
61.20% |
|
Persistence of Beta-Blocker Treatment After a Heart Attack (pbh) |
85.23% |
|
Effectiveness of Care: Diabetes |
|
|
Comprehensive Diabetes Care (cdc) |
|
|
Hemoglobin A1c (HbA1c) Testing |
92.83% |
|
HbA1c Poor Control (>9.0%) |
51.23% |
|
Eye Exam (Retinal) Performed |
41.98% |
|
LDL-C Screening Performed |
86.27% |
|
LDL-C Control (<100 mg/dL) |
40.77% |
|
Medical Attention for Nephropathy |
91.37% |
|
Blood Pressure Control (<130/80 mm Hg) |
29.09% |
|
Blood Pressure Control (<140/90 mm Hg) |
58.77% |
|
Effectiveness of Care: Musculoskeletal |
|
|
Disease Modifying Anti-Rheumatic Drug therapy in Rheumatoid Arthritis (art) |
93.21% |
|
Use of Imaging Studies for Low Back Pain (lbp) |
79.76% |
|
Effectiveness of Care: Behavioral Health |
|
|
Antidepressant Medication Management (amm) |
|
|
Effective Acute Phase Treatment |
66.78% |
|
Effective Continuation Phase Treatment |
51.07% |
|
Follow-Up Care for Children Prescribed ADHD Medication (add) |
|
|
Initiation Phase |
42.72% |
|
Continuation and Maintenance (C&M) Phase |
39.62% |
|
Follow-Up After Hospitalization for Mental Illness (fuh) |
|
|
30-Day Follow-Up |
80.28% |
|
7-Day Follow-Up |
61.93% |
|
Effectiveness of Care: Medication Management |
|
|
Annual Monitoring for Patients on Persistent Medications (mpm) |
|
|
ACE Inhibitors or ARBs |
79.80% |
|
Digoxin |
83.26% |
|
Diuretics |
80.34% |
|
Anticonvulsants |
82.29% |
|
Total |
80.11% |
|
Access/Availability of Care |
|
|
Prenatal and Postpartum Care (ppc) |
|
|
Timeliness of Prenatal Care |
81.64% |
|
Postpartum Care |
80.43% |
|
Call Answer Timeliness (cat) |
NR |
|
Call Abandonment (cab) |
4.52% |
|
Use of Services |
|
|
Well-Child Visits in the First 15 Months of Life (w15) |
|
|
6+ Visits |
72.84% |
|
Well-Child Visits in the Third, Fourth, Fifth and Sixth Years of Life (w34) |
64.01% |
|
Adolescent Well-Care Visits (awc) |
41.18% |
|
Satisfaction with the Experience of Care |
|
|
CAHPS Consumer Assessment of Health Providers and Systems Survey 4.0H, Adult
|
|
|
Getting Needed Care |
87.10% |
|
Getting Care Quickly |
86.50% |
|
How Well Doctors Communicate |
93.50% |
|
Customer Service |
80.10% |
|
Claims Processing |
86.50% |
|
Shared Decision Making |
61.50% |
|
Plan Information on cost |
63.80% |
|
Health Promotion & Education |
63.90% |
|
Coordination of Care |
76.00% |
|
Rating of Health Care |
77.04% |
|
Rating of Personal Doctor |
82.37% |
|
Rating of Specialist |
80.39% |
|
Rating of Health Plan |
56.51% |
|
Flu Shots for Adults Ages 50-64 (fsa) |
57.50% |
|
ASTQ (advised smokers to quit) |
72.00% |
|
Smoking Cessation- Medication |
53.10% |
|
Smoking Cessation- Strategies |
40.40% |
|
Asprin Use |
39.60% |
|
Discussing asprin risk and benefits |
50.50% |
